Frequently Asked Questions!

These Frequently Asked Questions are designed to help the customer. It will cover all the queries of the customers regarding our operations.

We carefully write these Frequently Asked Questions, so that it fulfills the purpose.

See our Frequently Asked Questions:

Our office is located in Gulberg III, Lahore. Just a few meters from The Siddiq Trade Center and Hafeez Center.

At this time, we do not offer international shipping and cannot accept credit cards from outside of Pakistan.

Megastore.pk currently accepts payments through Easypaisa, Mobicash, and Cash on Delivery.

Currently, we offer standard shipping to our customers. We try to deliver every order within 2-5 working days, depending upon the location of the customers.

We know that customers can’t wait to receive their orders. That’s why we ensure to notify them via email, about the delivery of the order.

We begin processing orders as soon as they are placed. Due to this reason, we are unable to cancel or make changes in the orders.

Yes, if that’s the case, we offer return of that order. If you’d like to make an exchange, simply return the unused goods back to us. You can Contact Us for more information. Please visit Our Return Policy.

We are extremely sorry to hear that your order arrived in less than pristine condition!

Please let us make it right. Our customer service team will be more than happy to assist you. We will process a replacement for the order or offers a refund. You may contact our customer service team.

We strive for perfection but as a human can make mistakes. If sometimes any wrong item is delivered from our warehouses, we do compensate for it. We are very sorry for any inconvenience. Our customer service team is available 24/7 to solve customers’ grievances.

Please contact our customer service team through our contact us page. We will try to resolve that issue as soon as possible.