Frequently Asked Questions

How do I place an order?

Need to visit our website:  Select the product:  fill in your credentials: you will receive a confirmation email.

Can I get a discount?

All discounts and schemes as mentioned on the website will be applicable.

What information do I need to provide for an order?

Product selection: Name: Cell Number: Address: Email Address.

How much is the shipping cost?

100 to 150 rupees for regular delivery

Can I use my own courier account for shipping?

No, we offer our courier services.

How can I pay for my order?

Cash on delivery.

Do you accept pay orders or credit cards?

No

How do I know if my order has been received?

Will receive a confirmation email on provided email address and a confirmation call too.

How can I cancel my order?

On helpline before delivery of the product.

How do I contact Customer Service?

All Details provided on Contact Us

When will my order be shipped?

Within 24 to 48 hours.

When will my product arrive?

Within 3 to 4 days.

Is there a refund policy?

We do not offer refunds, but we have a return policy.

Can I change my order?

Before delivery

You can cancel your order when you receive a confirmation call for your order from our customer service representative.

At the time of delivery

You can cancel your order and process a new one before delivery

I ordered the wrong product what should I do?

Cancel the product, or don’t collect the shipment on delivery.

Can I return the product?

No you cannot return the order but you can replace your order if there are some valid issues about the product check our replacement policy Replacement Policy

My product was damaged / faulty on arrival what should I do?

If damaged take pictures of the unit and launch your complaint on provided email address.
In case of faulty on arrival report to our customer service.

Is the product authentic?

Yes 100 %.

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